• Event Management (PCO, DMC, Incentive...)
  • Hotels
  • Other Accommodation
  • Restaurants
  • Venues

Terms and Conditions

General Terms and Conditions


Last updated: June 11, 2019

Puzzle Events web platform (https://puzzle.events) is a web platform for Event industry professionals and is intended exclusively for adults (18 years of age or older). The web domain www.puzzle.events is registered web domain of PuzzEvents OÜ which is the provider of the online platform accessible at the above mentioned web domain. PuzzEvents OÜ referred to hereinafter as “Puzzle Events”, “we”, “us” or “our”. This page contains Terms and Conditions on which you agree to comply and be bound by using the online platform that offers marketing services and provides booking services at https://puzzle.events and https://business.puzzle.events as well as at all the other sub-domains (the “Platform”).

Please read these Terms and Conditions carefully as they contain important information regarding your legal rights, remedies and obligations, including limitations, exclusions and obligations according to applicable laws and regulations.

The Platform and offered services (the “Services”) provide users, which are using the Platform (the “User”), with information regarding the offer of event services of Suppliers like hotels, restaurants, conference and convention centers and other types of event venues, caterers etc. (the “Suppliers”) with possibility of making Equerries and booking event services directly with the Suppliers. You understand and agree that Puzzle Events is not a party to any agreement entered into between any Supplier and any User who made any Equerry or booked any event service through the Platform (the “Buyer”), nor is Puzzle Events acting as an agent or in partnership with any Supplier or Buyer. Puzzle Events has no control over the information provided by of the Suppliers and Buyers, nor control over behavior, of Suppliers, Buyers or any other user of the Platform and Services, listings, or any service advertised on the Platform, and disclaims all liability in this regard to the maximum extent permitted by law.

Use of the Platform is allowed exclusively for the Users agreeing with this General Terms and Conditions (“Terms and Conditions” or “Terms”), both for registered and non-registered Users. By using the Platform or Services, you are indicating that you have read, understood and agreed to be legally bound according to this Terms and Conditions.

If you use the Platform and thus accept or agree to these terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.

The Platform and Services are intended to be used to market the services offered by the Suppliers and to provide online software solution for searching and booking the services offered by Suppliers. Buyers are directly booking the services with the Suppliers. Puzzle Events does not control the content contained in any listings created by Suppliers and does not make any warranty or representation to User nor Buyers using the Platform as to the condition, legality or suitability of any service or venue advertised on the Platform, or by any staff member of Puzzle Events. Puzzle Events is not responsible for and disclaims any and all liability related to any and all listings and services. Accordingly, any listings advertised by a Supplier, or bookings made by a Buyer, are done so at their own risk.

Other Terms

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These Terms and Conditions refer to the following additional terms, which also apply to your use of our Platform:

Our Privacy Policy (privacy policy URL: https://puzzle.events/privacy-policy), sets out the terms on way which we collect, use (including the cookie usage) and process any personal data we collect from Users. All Users of the Platform consent to our Privacy policy and warrant that all data provided by them is accurate and legal.

About Puzzle Events

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https://puzzle.events is a web Platform operated by PuzzEvents OÜ (“We”). We are registered in Estonia under company number 14741585 and have our registered office at Sepapaja 6, Tallinn 15551, Estonia.

Terms and Conditions Updates

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If needed, we may revise these terms and conditions at any time by amending this page. We encourage you check this page regularly to stay informed and take notice of any changes made, as they are binding on you.

Platform Updates

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We are dedicated to continuous development of the Platform, thus we may update it occasionally and make changes of the content. Please note that any content on our Platform may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Platform, or any content on it, will be free from errors or omissions.

Platform Access

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The Platform is made available free of charge. We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. Access to our Platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Platform without notice. We will not be liable to you if for any reason our Platform is unavailable at any time or for any period. All users accessing the Platform are responsible to ensure that they are aware and that they comply with all applicable terms and conditions

Account and Access Data

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You are responsible to keep your Puzzle Event account access data secure and must not disclose it to any third party. Any chosen or provided user identification code, password or any other information used for security procedures are considered an account access data and are treated as confidential. If there is a reasonable doubt that you haven’t fully complied with these terms and conditions, we keep the right to disable or deactivate any access data or your account as whole at any time. If you suspect that your access data have been compromised please notify us promptly at [email protected]

Content Reliability

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All content and information available on or through the Platform are provided either by Puzzle Events Team or by listing owners and are to be used for informational purposes only. Nothing on the platform is intended to be and should not be considered to be any form of advice. The use of the Platform and any action on your side done based on the content of the Platform is done solely at your own risk.

Puzzle Events can’t guarantee or give any warranties in any way that the content located on the Platform is true, up to date nor complete, though we are working constantly on insuring the best accuracy and quality of the content available on the Platform.

Intellectual Property

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Puzzle Events owns all intellectual property rights in the Platform, and in all of the materials published on it. All intellectual property mentioned is protected by copyright laws and treaties valid around the world, and rights are reserved.

You are allowed to print or download extracts from any page located in the Platform strictly for your personal use. You’re not allowed to modify any copy of any material taken from the Platform, printed or digital, and must not use it in any commercial purposes.

If you breach these Terms and Conditions in any way, your right to use our Platform will cease immediately. You must, at our option, return and destroy any additional copies of the materials you have made or sent to any third party.

Limitation of Liability

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According to the applicable low, Puzzle events will not be liable for any loss or damage in any way that was or may have been a result of use of the Platform or any content provided on the Platform. Puzzle Events is not responsible and will not be liable for any loss of profits, sales, revenue, opportunities, reputation or any other direct or indirect loss or damage.

Puzzle Event cannot guarantee that the Platform is will be secure or free from bugs or viruses. Puzzle Events will not be liable for any loss or damage to your equipment, software, data and materials caused by viruses or any other malicious software or material that could be accessed or downloaded (directly or through link redirections) as a result of using the Platform on your side. All users should use their own antivirus software.

Any link on the Platform provided by third party, is provided as an information only and Puzzle Events is not responsible any way for validity or functioning of those links. Furthermore, Puzzle Events is not responsible for the content of any website or platform linked on the Platform, thus will not be liable for any loss or damage that may arise from use of any of them on your side.

Puzzle Events doesn’t guarantee or provide a warranty or representation to the Users in regards of the condition of any listing advertised on the Platform, nor their legality or sustainability.

Puzzle events will not be liable for any views expressed by any user on the Platform. These views do not represent views or values of Puzzle Events in any way.

Uploading Content to the Platform

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Puzzle Events will not be held responsible or liable to any third party for any content uploaded by any user of the Platform.

You are uploading content to the Platform on your own risk, and any content uploaded to the Platform will be considered public, not confidential and available for others to use without any restrictions. You must insure that the content you upload to the Platform is not offensive in any way, obscene, hateful or inflammatory, protected by any rights or trademarks or deceiving, malicious or technologically harmful. Uploading of any such content or any content that promotes violence, sexually explicit material, any form of discrimination or illegal activity is strictly forbidden. You will be liable to Puzzle Events and agree to indemnify Puzzle Events against any loss or damage.

In case of any third party claims of violation of their intellectual property or privacy rights caused by the content you uploaded to the Platform, Puzzle Events has the right to disclose your identity to them.

Puzzle Events is not responsible for securing or backing up any user content. Puzzle Events has the right to remove any content on the Platform which does not comply with this Terms and Conditions.

Unauthorized Access and Cyber-Attacks

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Knowingly introducing any malicious or technologically harmful software or material to the Platform or any attempt to gain unauthorized access to the Platform server or any server, computer or database on which any part of the Platform is stored or connected to (cyber-attack), is strictly forbidden.

Any denial-of-service attack or a distributed denial-of service attack will be reported to the relevant law enforcement authorities. Puzzle Events will co-operate with mentioned authorities and will fully disclose your identity to them. Puzzle Events will immediately cease your right to use the Platform.

Linking to the Platform

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You may link to any Platform page, provided you do so according to the following:

  • linking must be fair and legal and not damaging or misleading in any way,
  • linking must not suggest any form of non-existent association, approval or endorsement with or by Puzzle Events,
  • you can link the Platform only to the websites/Platforms owned by you or the company your legally represent,
  • you can’t place any part of the Platform in a frame on any other Platform

We reserve the right to withdraw linking permission without notice.

Applicable Law and Jurisdiction

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These Terms and Conditions are construed, interpreted, and governed by the laws of the Republic of Estonia. By using the Platform, you agree to the exclusive jurisdiction of the courts of the Republic of Estonia.

Our Contact Information

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If there are any questions regarding this Terms & Conditions, you may contact us through our Support & Help Center or via e-mail [email protected]